E-commerce has now become a booming industry, and you will find that e-commerce contributes billions of dollars into the economy. A lot of entrepreneurs are starting out as E-commerce businesses, and from there on, choose whether or not they would like to extent to a traditional business models. At the same time, other old-school businesses are now going online and trying to earn income through it as well. So, it is easy to say that e-commerce or online businesses have now become very common.
Customers find this very convenient since they are able to buy items and make transactions at the comfort of their home, so they are not spending extra time or energy visiting shops/businesses to get things done. Now, if you happen to have an online setup, you also need to have online customer services and support personnel as well.
There is no perfect transaction every time, and sometimes customers have complaints or concerns regarding certain products. So, in order to make sure that anyone who visits your website as a visitor turns into a customer, then you need to have a ready online customer support and service program. If you do not know how to better your online customer support, you can start off by making use Kayako’s live chat software. This will allow customers to be able to contact any of your online customer support representative and have them be able to respond in real time. This software also comes equipped with a lot of other features like allowing you to label and tag conversations and organize them accordingly, be able to send an alert to other representatives every time a chat has been answered and a query has been resolved and so on. This way, your customers will leave with a good impression.